Privacy Policy

At Chitra Lights, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you visit our website or make purchases from us.

1. Information We Collect:

a. Personal Information: When you visit our website or place an order, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details. This information is necessary for order processing, communication, and providing customer support.

b. Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our website. This information helps us analyze trends, improve our website functionality, and enhance your shopping experience.

2. How We Use Your Information:

a. Order Processing: We use your personal information to process your orders, fulfill your purchases, and provide you with customer support.

b. Communication: We may use your email address or phone number to communicate with you about your orders, promotions, updates, and other relevant information related to our products and services. You can opt out of marketing communications at any time.

c. Improving Our Services: We analyze non-personal information to understand user behavior, preferences, and trends, which helps us improve our website functionality, product offerings, and overall customer experience.

3. Data Security:

We are committed to ensuring the security of your personal information. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

4. Disclosure of Information:

We may share your personal information with third-party service providers, such as shipping companies and payment processors, to facilitate order fulfillment and delivery. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Your Rights:

You have the right to access, correct, or delete your personal information stored in our database. If you have any concerns about the use of your personal data or would like to exercise your rights, please contact us using the contact information provided below.

6. Changes to Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of our website after the posting of changes constitutes acceptance of those changes.

7. Contact Us:

If you have any questions, concerns, or feedback regarding our Privacy Policy or the handling of your personal information, please contact us at lighting.chitra@gmail.com or +91 90164 25662 / +91 98241 00815.

Thank you for trusting Chitra Lights with your personal information. We are committed to safeguarding your privacy and providing you with a secure and enjoyable shopping experience.

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